Browse Channels
Short answers to the questions that come up in Channels. For the full picture, start with Channels: Every Channel in One Place.
A channel row is empty.
It isn't connected for this brand. Connect it under DNA → Connectors and allow a few minutes for the first sync.
The numbers look out of date.
Each page shows when metrics were last updated. Click Sync to refresh now. Platforms report with a delay, so a post from today shows Analytics coming soon until tomorrow.
Why are the social numbers lower than in the platform's own dashboard?
Channels reports organic performance only. Paid reach and ad results are not included.
Can I export the data?
Yes. Export CSV on a channel's Posts section downloads the post table. Subscribe team sends the report to teammates on a schedule.
Can I hide a channel I don't use?
Yes. On the Overview, click Customize and hide the row. Hide a metric on a channel page the same way.
Where is the weekly report?
Run the Weekly Marketing Report Playbook, or schedule it for Monday. It pulls Channels, Google Analytics, Search Console and Klaviyo into an Excel workbook and a Word write-up.
Do the Channels numbers feed the Agent?
Yes. Ask about performance in Agents and it reads the same data. When it plans or reviews posts, it starts from these numbers.
Why don't I see email or web data?
Email needs Klaviyo and Web needs Google Analytics and Search Console, each connected under DNA → Connectors for this brand.
