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How to Deactivate Your MorningAI Account
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How to Deactivate Your MorningAI Account

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If you need to deactivate your MorningAI account, this article will walk you through the process and important considerations before proceeding.

Before You Deactivate

Deactivating your account is permanent and cannot be undone. Once deactivated, you will lose access to:

  • Your complete BrandDNA profile and insights
  • CustomerDNA intelligence and audience data
  • ProductDNA assets and configurations
  • All personalized AI models trained on your brand
  • Historical campaign performance data
  • Generated content libraries and archives
  • Team member access and permissions

We strongly recommend downloading and saving any critical data before initiating deactivation.

Alternative Options

Before deactivating, consider these alternatives:

  • Pause your subscription - Take a break without losing your data
  • Talk to our team - We're here to help address any concerns at support@morningai.com

‍

How to Deactivate Your Account

Only the account administrator can request account deactivation. If you're ready to proceed:

  • Step 1: Contact MorningAI support via email at support@morningai.com
  • Step 2: Include the email address associated with your MorningAI account in your message
  • Step 3: Our support team will initiate the deactivation process
  • Step 4: Watch for an email with the subject line "Deactivate your MorningAI account"
  • Step 5: Click the link in that email to confirm and complete the deactivation

Once confirmed, your account and all associated data will be permanently deactivated.

Frequently Asked Questions

Can I reactivate my account after deactivation? No, account deactivation is permanent. All data, including your BrandDNA, CustomerDNA, ProductDNA, and AI models will be permanently deleted and cannot be recovered. If you'd like to return to MorningAI in the future, you'll need to create a new account and rebuild your profiles from scratch.

Who can request account deactivation? Only the account administrator has permission to request account deactivation. If you're not sure who the administrator is for your account, contact support@morningai.com and we can help identify the admin.

What happens to my billing after deactivation? Once your account is deactivated, all active subscriptions will be terminated immediately and you will not be charged again. 

Still have questions? Contact our support team at support@morningai.com - we're here to help you find the right solution for your needs.

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