Browse Agents
Short answers to the questions that come up while working with Agents. For the full map, start with Meet MorningAI Agents.
The Agent asked me a question and stopped. Is that normal?
Yes. For work that takes several steps, the Agent stops and asks when it needs information rather than guessing. Answer in the chat and it continues from where it paused.
How do I change the model?
Click the model name in the composer. Pick a model from the list, or open More models for the full set. Thinking sets how hard the model works, from Low to Max. MorningAI remembers your choice until you change it. See Choosing a Model and Thinking Level.
I sent the wrong message. Can I fix it?
Yes. Edit a message you already sent, and move between the different versions of that turn.
Where did the sources go?
When a reply uses web research, the sources appear beneath the response. Expand the progress chip to see each step the Agent took and the thinking behind it.
How do I share a conversation?
Open the conversation menu and create a share link. The page shows the conversation as you see it, including charts and files, with no MorningAI account required. Anyone with the link can view it until you revoke it.
Can the Agent search X?
Yes. Ask what people are saying on X about a topic, a brand or an account and it pulls in recent posts.
The Agent remembered something wrong.
Open DNA → Memory, find the entry and remove it, or tell the Agent to forget it in chat.
Why can't the Agent find a file?
It searches the files you can access in the current brand. Check that you are in the right brand and that the file is in your drive or a shared drive you belong to. You can also attach the file directly with +.
Why does the Agent keep asking before it acts?
Changes ask first by default. On the approval card, choose Always allow for a tool you trust, or adjust it in the permissions settings. See Agent Permissions and Approvals.
The Agent paused for credits.
On accounts with prepaid credits, running out during a conversation pauses the task and shows a top-up card. Anyone in the organization can add credits, then press Continue. Organization admins can turn on auto-reload so this doesn't happen again.
Can the Agent send an email or post for me?
Email is always a draft you send yourself. Social posts are previewed and approved before they are scheduled, then published through the Calendar.
How do I run the same process every week?
Save it as a Playbook and schedule it. See Playbooks.
Can the Agent edit a file I uploaded?
Yes, Word, Excel, PowerPoint and PDF files. It can also convert one, such as a doc to a PDF. The result is saved as a new file next to the original.
Can I leave while a file is being built?
Yes. Refresh the page or switch chats and the Agent keeps building. Say "continue" to pick up the same file.
The Agent says my role doesn't allow this.
Your brand role doesn't include that action. Use the Ask for access card in the chat to request it, and a brand admin approves it under Settings → Users → Requests.
